Technology

Ceptre are supporting an award winning MSP based in Derbyshire.

The Project Engineer will work closely with the Service Desk Manager and Strategic Account Managers to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support.

Key Responsibilities:

·  Ensure excellent customer experience through effective delivery of projects and onsite support.

·  Projects to be delivered to the agreed cost, time, scope, quality, and security constraints.

·  Provide regular, accurate and timely client reporting and ticket updates to meet and exceed customer’s expectations.

·  Manage and own projects and service desk tickets via the Autotask platform, ensuring onsite tickets/tasks are managed effectively.

·  Establish regular, clear, and consistent channels of communication at all levels within the organisation.

·  Responsibility for driving continuous improvement of project management processes and practices.

·  Identify smarter ways of working for both our client and their clients to improve efficiency.

·  Proactively manage customer relationships to achieve high levels of customer satisfaction.

·  Provide monthly project pipeline / utilisation data to support effective business decisions.