Technology

Ceptre are leading on the recruitment for an award winning MSP in Derbyshire.

The Build Engineer will work to support the wider Team who are responsible for all planned and chargeable work (including Projects and Service Requests), as well as security management and remediation.

Key Responsibilities:

·  To ensure that all builds are completed within the 3 or 5 day SLA.
To ensure that all repairs are completed within the relevant SLA.

·  To follow device set up procedures, ensuring specific client requirements are adhered to.

·  To support the Cyber Engineers in completing suitable tickets from the Cyber Queue.

·  Work with the wider team to ensure timely delivery of service for clients, communicating with clients regarding tickets and the completion of new user setups in a professional and concise manner.

·  Manage ticket queue as per the defined Autotask ticket process.

·  Plan, organise and structure work required to work efficiently and meet required deadlines.

·  Maintain Implementations Room to keep this a tidy and clear workspace.

·  Take on additional responsibilities where needed.