Tailored Recruitment Solutions for Your Business

Ceptre are leading on the recruitment for an award winning MSP in Derbyshire.

The Build Engineer will work to support the wider Team who are responsible for all planned and chargeable work (including Projects and Service Requests), as well as security management and remediation.

Key Responsibilities:

·  To ensure that all builds are completed within the 3 or 5 day SLA.
To ensure that all repairs are completed within the relevant SLA.

·  To follow device set up procedures, ensuring specific client requirements are adhered to.

·  To support the Cyber Engineers in completing suitable tickets from the Cyber Queue.

·  Work with the wider team to ensure timely delivery of service for clients, communicating with clients regarding tickets and the completion of new user setups in a professional and concise manner.

·  Manage ticket queue as per the defined Autotask ticket process.

·  Plan, organise and structure work required to work efficiently and meet required deadlines.

·  Maintain Implementations Room to keep this a tidy and clear workspace.

·  Take on additional responsibilities where needed.

Ceptre are supporting an outstanding client based in Mansfield with a position in their HR team. 

They are looking for an HR advisor to join their team and support the Senior HR Advisor. The team is looking to grow, and will be a department of 5, once complete.This role will support with the day to day HR activities including being a point of contact for employees with regards to people related matters.

The HR Advisor will be expected to communicate directly with the Senior HR Advisor and the wider HR Team to provide updates in relation to all casework and any reportable activity across all of the functions.

Responsibilites:

• Regulate wellness figures and advise/deliver on proactive steps to sustain/improve data.

• Ensure implementation of our wellness policy at informal and formal stages.

• Support staff and line managers with policy compliance.

• Be a support for disciplinary and grievance procedures, maintaining documentation and records to meet codes of practice and employment law.

• Use networking skills to consult with the best in the field and support horizon scanning of future opportunities within the People sector.

• Support the development of a brand strategy and assist the Senior Leadership Team to embed the values and  ethos across the whole company workforce.

• Be an ambassador for line management tasks, leading effective meetings with direct reports, facilitating wellness discussion and any relevant line manager processes as they arise

• To effectively coordinate our Continuous Performance Management programme by actively supporting line managers to complete the process for their direct reports including reporting completion statistics for the People & Transformation Manager.

• Accurate and timely completion of payroll tasks, working closely with the Finance team.

• Embody a positive and resilient attitude which encourages our People to fully utilise the skills within HR.

• Undertake relevant assigned project work as directed by the People and Transformation Manager, Senior HR Advisor or the Company Directors.

Ceptre are supporting a great client in Mansfield with the development of their HR department.

The team are looking for a passionate Senior HR professional to offer Employee Relation specific support, alongside the day to day HR requirements of the business.

This role requires someone who has line management experience and can hit the ground running, leading by example for the HR Advisor and HR assistant.

Responsibilites:

• You will be the point of contact for all line managers for employee relations matters including absence monitoring, disciplinaries and grievances.

• Lead and coordinate HR projects.

• Exeprience in improving processes.

• Understand safer recruitment practices.

• Some experience with Ofsted regulations

Ideally the right candidate with have 5 years experience and CIPD level 3. This role offers opportunity to work and grow with a highly succesful business in a niche sector.

We are seeking a highly skilled and motivated Service Desk Manager to lead our clients dynamic B2B customer support team for technology focussed hardware and software product lines. The ideal candidate will possess a strong background in technical support, excellent leadership skills, and a customer-centric mindset. This role is crucial in ensuring the delivery of exceptional service to business-to-business clients while managing and optimising the service desk operations. The product lines span across multiple sectors, technology types and geographic regions.

Ceptre are supporting with the development of a HR department within a leading education business. Due to growth, they are looking for a Talent Aquisition Coordinator,the requirement with require experience in attracting, recruiting and onboarding a diverse range of skills within the business to drive our organisational objectives.

Responsibilities:

• Coordinate the full recruitment process which includes but is not exclusive to advertising, sourcing,  attracting, interviewing and conditionally offering posts to prospective employees and internal  candidates providing an exceptional candidate experience.

• To be responsible for the completion of all pre-interview and pre-employment activities, ensuring safer recruitment activity is completed in  an efficient and timely manner.

• To identify, target and headhunt candidates whose skills, values and potentials are aligned with the businesses requirements and values.

• Maximising presence both online and in local community by advertising, developing the  Employee Value Proposition, attending careers fairs and proactively searching for talent.

• Managing Applicant Tracking System and candidate pipelines, ensuring all data is accurate and is kept up to date.

• Work closely with the People & Transformation Manager to understand company objectives and plan talent strategies to optimise time to fill and overall performance.

• Work with recruitment agencies to negotiate competitive Terms & Conditions and build relationships  to work exclusively where possible.

• Deliver diverse and inclusive recruiting activities that meet the businesses communication &  marketing strategy, as well as enhancing the dynamic needs of the Leadership Team.

• Screen and arrange interviews for candidates and complete any other accompanying admin tasks  (scoring, feedback, interview notes).

• Manage and build relations with a variety of internal stakeholders to collaborate on recruitment  opportunities.

• Organisation and facilitation of the Induction week, including follow up support to all new starters.

• Any other duty at the request of the HR Manager or the Board of Directors

Experience within the Education sector would be preferred, with a similar network to approach.

Understanding the complexity of education requirement is a key factor to being successful in this role.

The project coordinator will handle administrative tasks for the project manager and team members to keep the project running smoothly. 

This may include ordering equipment and supplies, managing deadlines and workflow, and scheduling meetings and appointments. An exciting support role within an evolving project within the Rail sector. 

Ceptre are supporting an award winning MSP based in Derbyshire.

The Project Engineer will work closely with the Service Desk Manager and Strategic Account Managers to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support.

Key Responsibilities:

·  Ensure excellent customer experience through effective delivery of projects and onsite support.

·  Projects to be delivered to the agreed cost, time, scope, quality, and security constraints.

·  Provide regular, accurate and timely client reporting and ticket updates to meet and exceed customer’s expectations.

·  Manage and own projects and service desk tickets via the Autotask platform, ensuring onsite tickets/tasks are managed effectively.

·  Establish regular, clear, and consistent channels of communication at all levels within the organisation.

·  Responsibility for driving continuous improvement of project management processes and practices.

·  Identify smarter ways of working for both our client and their clients to improve efficiency.

·  Proactively manage customer relationships to achieve high levels of customer satisfaction.

·  Provide monthly project pipeline / utilisation data to support effective business decisions.